Refund policy
Return & Refund Policy
Effective Date: January 1, 2022
At PocketBloom, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return process.
30-Day Return Policy
We gladly accept returns within 30 days of the delivery date.
To qualify for a return, items must:
- Be unused or only minimally handled
- Be returned in their original packaging
- Include all accessories and components
- Be free from intentional damage or misuse
Free Returns
We proudly provide free return shipping worldwide for eligible returns.
If your return request is approved, our support team will provide detailed return instructions.
Refunds
Once your returned package has been received and inspected, we will notify you of the refund status.
Approved refunds will be processed back to the original payment method within 5–10 business days.
Depending on your payment provider, additional processing time may apply.
Damaged, Incorrect or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the package if applicable
We will arrange a replacement or full refund at no additional cost.
Order Cancellation
Orders may be canceled before shipment for a full refund.
Once an order has been shipped, it must follow the standard return process.
Non-Returnable Items
Returns may not be accepted for:
- Products intentionally damaged after delivery
- Items returned beyond the 30-day return period
- Products missing significant parts not due to our error
Contact
Email: support@pocketbloom.xyz
Phone: (778) 995-3346